Refunds and Replacements
Cake pops are fresh food, so we cannot take them back once they have left the kitchen. What we can do is make it right when something goes wrong, and we do.
If your box arrives damaged, melted, or not what you ordered, email Orders@missconfection.us with a photo within 48 hours of delivery. We will replace the box or refund it, whichever you prefer.
What we refund or replace
- Pops that arrive broken, crushed or melted.
- The wrong flavors, or a box that is short.
- A box the carrier loses, or delivers so late that the pops are no longer good.
What we cannot refund
- Pops you have eaten, or a flavor you decided you did not like. Taste is personal, which is exactly why we sell a mini sample pack.
- A box that sat outside in the heat after it was delivered. Please plan for someone to bring it in the day it arrives.
- A wrong shipping address given at checkout. Tell us fast and we will do what we can, but once the carrier has it we have very little control.
Changing or cancelling an order
We bake to order, so tell us as early as you can. If we have not started baking your order, we can change or cancel it and refund you in full. Once it is baked we cannot, because it was made for you.
If we are running late
We ship every Monday and Tuesday. If we cannot ship your box within 30 days of your order, we email you, and you can wait or cancel for a full refund.
How refunds come back
Refunds go back to the way you paid. Card and Venmo refunds through PayPal usually land within a few business days, depending on your bank.
Talk to us
Really, just tell us. Orders@missconfection.us or 844-YUM-POPS. We would rather fix it than have you tell your friends we did not.